Privacy Policy

PEAKPDL (hereinafter, "we", "our", or "the Company") values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, store, and protect the information you provide to us when you use our services or interact with us.

By using our services, you agree to the practices described in this Privacy Policy. We encourage you to read it carefully to understand how we handle your personal information.

1. Data Controller of Your Personal Data

The data controller of your personal data is:

PEAKPDL

If you have any questions about this policy or how we process your data, please do not hesitate to contact us using the contact details provided.

2. Information We Collect

We collect different types of information, depending on how you interact with us and the services you use:

Personal Identifiable Information: Name, email address, phone number, postal address, date of birth, etc., which you provide directly when you register for our services, make a purchase, subscribe to our newsletter, participate in surveys, or contact us.
Payment Information: Credit/debit card details, bank accounts, or other financial information necessary to process transactions. This information is securely processed through our payment service providers, and we do not directly store your complete card details.
Usage and Technical Information: IP address, browser type, operating system, pages visited, time spent, navigation paths, geolocation data, etc., automatically collected when you access our website or use our applications. This is done through cookies and similar technologies.
Communication Information: Content of your emails, chats, phone calls, or any other communication you have with us.

3. Purpose of Processing Your Personal Data

We use your personal information for the following purposes:

For Service Provision: To manage your account, process your orders, deliver products or services to you, and provide necessary customer support.
For Service Improvement: To analyze how you use our services to understand your needs, optimize the functionality of our website and applications, and develop new products or services.
For Marketing and Advertising: To send you communications about our products, services, special offers, promotions, and news that we believe may be of interest to you, provided you have given your consent. You can opt out of receiving these communications at any time.
For Legal and Regulatory Compliance: To comply with applicable legal and regulatory obligations, such as invoicing, accounting, and fraud prevention.
For Security: To protect our systems, prevent fraud, and ensure the security of our users.

4. Legal Basis for Data Processing

The legal basis for processing your personal data depends on the purpose for which we use it:

Consent: When you have given us your explicit consent to process your data for a specific purpose (e.g., sending newsletters).
Performance of a Contract: When processing is necessary to fulfill a contract we have entered into with you (e.g., processing an order).
Legal Obligation: When processing is necessary to comply with a legal obligation (e.g., tax requirements).
Legitimate Interest: When we have a legitimate interest in processing your data that does not override your privacy rights and interests (e.g., improving our services, fraud prevention).

5. Sharing Your Personal Information

We may share your personal information with third parties in the following situations:

Service Providers: Companies that help us operate our business (e.g., payment processors, shipping companies, hosting providers, marketing services, data analytics). These third parties are contractually obligated to protect your information and use it only for the purposes we specify.
Business Partners: With your consent, we may share your information with business partners to offer you joint products or services.
Legal Authorities: When required by law or to respond to valid legal processes, such as court orders or government requests.
Business Transfers: In the event of a merger, acquisition, sale of assets, or company restructuring, your personal information may be transferred as part of that transaction.

We will not sell or rent your personal information to third parties for marketing purposes without your explicit consent.

6. International Data Transfers

Some of our service providers or partners may be located outside the European Economic Area (EEA). In such cases, we will ensure that any transfer of your personal data complies with applicable data protection laws and that adequate safeguards are implemented to protect your information (e.g., standard contractual clauses approved by the European Commission, or the EU-US Data Privacy Framework).

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include, but are not limited to, data encryption, the use of firewalls, access controls, and internal security procedures.

Despite our efforts, no Internet transmission or storage system is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

8. Data Retention Period

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including compliance with any legal, accounting, or reporting obligations.

The criteria used to determine our retention periods include: the length of our relationship with you, the nature and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure of your data, and whether we need the data to comply with our legal obligations (for example, tax and accounting).

9. Your Data Protection Rights

As a data subject, you have the following rights regarding your personal information:

Right of Access: Request a copy of the personal information we hold about you.
Right to Rectification: Request the correction of incomplete or inaccurate data.
Right to Erasure (Right to be Forgotten): Request the deletion of your personal data in certain circumstances.
Right to Restriction of Processing: Request the limitation of the processing of your data in certain situations.
Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format, and transmit it to another controller.
Right to Object: Object to the processing of your personal data in certain situations.
Right to Withdraw Consent: If processing is based on your consent, you have the right to withdraw it at any time, without affecting the lawfulness of processing based on consent prior to its withdrawal.
Right to Lodge a Complaint: If you believe that we have not processed your personal information in accordance with applicable data protection legislation, you have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) or the data protection authority in your country.

To exercise any of these rights, please contact us using the contact details provided in Section 1.

10. Use of Cookies and Similar Technologies

Our website uses cookies and similar technologies to enhance your Browse experience, analyze site traffic, personalize content, and serve advertisements. A cookie is a small text file stored on your device.

You can configure your browser to refuse all or some cookies, or to alert you when cookies are being sent. However, if you disable cookies, some parts of our website may not function properly. For more information about the cookies we use, their purposes, and how to manage them, please see our [Cookie Policy] (link to your separate cookie policy if you have one).

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our data practices or in legislation. We will post any changes on this page with a revised "last updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.